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Credit Specialist


  • Curio Brands
  • 07/19/21
  • Minneapolis, MN
  • 55414
  • 23.00 / Hourly
  • Full-Time
At CURiO, people are the heartbeat of our business. There would be no Thymes or Capri Blue without the collective passion and commitment of our employees. We consistently strive to return the same care that our employees bring to CURiO every day.

As a company that helps consumers enhance lifes big and small moments through fragrance, we are in the business of self-care. And we share that focus on self-care within the company as well. Its how we balance our AMBITIOUS cornerstone. We work hard to deliver our mission and vision, but we also value taking time to care for ourselves. Physical and mental health and wellness are our top priority, and CURiO has self-care offerings to provide more time away from work and flexible support to all who need it by offering:

PTO Paid Holidays Celebratory Days Flexible Fridays Flexible Work Schedules Medical Insurance Dental Insurance Vision Insurance Short-Term Disability Long-Term Disability Generous 401k Match Employee Assistance Program $15,000 Paid Life Insurance Paid Parental Leave

We work at CURiO for many reasons, such as our love for our products and our coworkers. Among the many other reasons is CURiOs welcoming, friendly culture. We are growing quickly, but we are still small enough to know each others names and help each other celebrate individual successes.

We pride ourselves on the CREATIVITY of our employees. From the chemists who mix intriguing fragrances and the designers who create stunning vessels to the operations teams who overcome obstacles to get our products to customers both quickly and safely, we celebrate CURiO innovation.

If you are looking for an opportunity to be CONNECTED to those that you work, be COURAGEOUS and apply.

We are seeking a Credit Specialist who is primarily responsible for analyzing credit worthiness and establishing credit terms and limits for a select group of customers with the oversight of the Credit Manager. This position will be responsible for review and release of pending orders, and contacting B2B customers using soft collection skills, with the objective to collect past due invoice balances while retaining the relationship. The role is also responsible for understanding customers underlying causes for slow invoice payments impeding cash flow, minimize Days Sales Outstanding and reduce bad debt.

For a more detailed job description, please visit our website at curiobrands.com.

Work Responsibilities:

Follows established credit policies, procedures, and guidelines and to support the Credit Team and Accounts Receivable, as necessary.
Release orders for shipping
Manage orders which are pending for credit reasons for a select group of customers.
Release customers orders from CURiO.net to minimize holding period of pending orders.
Communicate with Sales Reps for payment of prepaid orders.

Administer the collection process
In a prudent manner maximize cash flow and minimize Days Sales Outstanding.
Monitor the process of placing customers on and releasing them from credit hold to secure payment and expedite new orders.
Weekly review the AR Aging report and follow up with customers by phone or email regarding outstanding account activity to secure payment.
Evaluate past-due accounts with balances and initiate appropriate action by payment term changes and/or issuing Final Demand for payment letters as appropriate.
Submit delinquent accounts to Third-party collections

Establish and evaluate credit terms and limits
Process credit applications for new and existing customers requesting payment terms.
Generate credit reports and review trade references to analyze credit worthiness and establish a credit limit.
Contact sales representatives for customer background and relevant sales information for existing customers.
Maintain records and periodically update customers credit data.

Manage communication regarding payment issues
Contact customers and sales representatives regarding fiscal matters for a select group of customers.
Investigate relevant issues to determine root causes for disputed items and follow-up, as necessary.
Weekly review short-pay workbook and contact customer or sales representatives to fully resolve short payments, credit memos, NSF checks, and credit card charge backs for select group of accounts.
Foster long-term relationships with customers both internally and externally, in a timely, pleasant, and positive manner.
Represent customers best interest and ensure customer satisfaction, while protecting CURiOs risk.

Customer account maintenance
Close duplicate customer accounts.
Ensure credit limit is recorded in Syteline and Curiobrands.com.
Maintain up to date customer AP contact information on file.
Update customers credit card information on file when new information is presented.
Verify sales and use tax certificate is on file prior to shipping a customers order.


External Communication
Enforce our credit policies with customers and sales reps
Generate customer statements, print account invoices, or provide proof of delivery when requested by customer or sales rep
Communicate to relevant parties on payment terms changes and account credit holds.

Internal Communication
Work with the CURiO Customer Experience Team or Sales Operations Team to resolve customer short payment issues.
Responsible for reporting potential IT issues to the Credit Manager.

Assists with pulling support for state sales tax audits and other miscellaneous tasks, duties, and projects as assigned.
Minimum Qualifications
High School Diploma or equivalent
One year experience in an accounting environment

Computer and/or software qualifications:
Basic level of proficiency in Microsoft Excel, Word, Outlook

Required Core Competencies:
Ability to communicate effectively (verbally and written).
Excellent customer service, relationship building and collaboration skills.
Demonstrated ability to influence and proven negotiation skills.
Ability to work independently and use excellent judgement.
Demonstrated ability to think ahead and anticipate issues, and to use problem solving and reasoning skills to resolve.
Ability to demonstrate flexible and efficient time management and to appropriately prioritize workload based upon organization or department needs.

Preferred Qualifications:
Associate Degree
Experience with enterprise planning software platforms (ERP).

Travel Requirement: less than 5%

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