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Operations Supervisor

  • AIT Worldwide Logistics
  • 06/01/23
  • Itasca, IL
  • 60143
  • Full-Time
Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

Our people deliver.

Empowerment, active listening, and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Forbes names AIT Worldwide Logistics one of Americas Best Employers in 2022! Come join us at AIT and see why our employees rank us among the best places to work.

Position Overview:

The Operations Supervisor is responsible performance management and professional development of the Operations team. The Operations Supervisor will be responsible for training and developing employees, assigning work to others, and acting as a resource to the employees. Additionally, this role involves managing relationships with service providers and partners throughout the globe, being the liaison for vendors to manage shipment bookings, ensuring timely transfers from logistics providers warehouses and onward to final destinations, as appropriate. This role will also assist as needed to complete the work of the department in addition to daily shipment processing.

What You Will Be Doing Day-to-Day:

Manage functions in the warehouse such as inbound receipts, outbound shipment, storage, stocking, and inventory control
Responsible for process improvement, standardization, and documentation procedures for all operations shifts
Responsible for the Operations and Service level of the logistics operations
Inventory control and reconciliation of in-house customers
Manage daily routes/schedules of shipments and deliveries, track progress of shipments and manager cartage set up of operations over the weekend
Manage staff scheduling to maximize productivity and minimize expenses
Track and respond customers emails regarding specific needs and basic operations
Assist with Tracking and Milestone Updates for International Shipments
Actively communicate and build strong partnerships with trucking companies, internal/external customers, customs brokers, sales forces and vendors. Including but not limited to: receiving shipping quotes and deciding on the best carriers based on cost, availability and reliability
Supervise and oversee daily domestic service and operations activities as it relates to cartage, freight movement and dispatch pickup/delivery quotes
Assist in identifying and improving service and operations related issues in the station, including on-time delivery, accurate data entry and efficient warehouse operations
Research and resolve customer problems and complaints on domestic and cartage issues
Team Coaching (performance, job assignments, coaching, training, etc.)
Ensure safe working environment through consistent practice of safety programs and procedures
Participate in the interview process for potential candidate along with onboarding process of new teammates
Assist with Warehouse Loading/Unloading/Staging/Scanning as needed
Other duties and responsibilities will be assigned as business demands deem necessary.
What We Look for in Teammates:

A team player who works well with others being respectful to our teammates is a Core Value
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
Growth mindset being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
Customer service focus we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Other Skills We Hope to See:

Associate's Degree or equivalent work experience required
Minimum of 3-5 years freight forwarding experience
1-3 years supervisor experience preferred
Experience with AS400
Freight forwarding
Basic understanding of routing operations
Supervising experience and labor scheduling
Strong sense of urgency
Attention to detail
Time management
Physical and Other Requirements:

The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must be able to lift and/or move up to 50 pounds.
What AIT Can Offer You:

Growing company with a record year in performance that continues to scale!
Opportunity to drive significant changes in our station with an ability to make an impact across the organization
Hands-on and passionate CEO who understands the importance of hiring great talent passionately caring for co-workers is a Core Value!
Laid-back and open-door work environment
High Performance culture with a focus on a growth mindset where continuous improvement is embraced
Opportunity for advancement
Competitive compensation & benefits package
Generous paid time off
Tuition assistance for your personal development
Volunteer program its also a Core Value we actively engage in our communities!
About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AITs flexible business model customizes door-to-door deliveries via sea, air, ground, and railon time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AITs full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to

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